1873

Procedure:ProcName EAI Step:StepName Case:CaseNum failed. Could not run the EAI call-out - the run-time plug-in for this EAI step type (EAIType) is either not registered or failed to load and initialise correctly.

Description 

The BG process has attempted to process an EAI step of the given EAIType, but the EAIType EAI Server Plug-in is either not installed or has failed to initialize correctly.

The BG process rolls back the transaction being processed at the time of failure and continues processing other transactions.

Note	The transaction will be automatically retried a number of times. On SQL Server and DB2 versions, this is defined by the IQL_RETRY_COUNT process attribute value. On Oracle versions the retry parameters are attributes of the Oracle AQ queues.

Appears In 

SWDIR\logs\sw_warn

Severity 

2 (Severe)

Action 

To resolve the problem:

1.

Check that the EAIType EAI Server Plug-in has been installed correctly.

2.

Check both the SWDIR\logs\sw_warn and sw_error files for any initialization errors for the EAIType EAI Server Plug-in.

3.

Contact TIBCO Support (or the support organization for the specified EAI plug-in if it is not supplied by TIBCO) for further assistance.

See Also 

“IQL_RETRY_COUNT”, in the TIBCO iProcess Engine: Administrator's Guide, for a detailed description of this process attribute.