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TIBCO iProcess® Engine 11.10.0

# Installer Cannot Continue Because Another iPE is Running

## Problem Description

The installer displays an error when you click the Next button on the Setup Type dialog box, see Upgrade or New Install. For example:

    The following iPE services have been found to be running:

    rocess staffw_nod1 Process Sentinels

    The installation process cannot continue until all installations
    have been shutdown.
``Please see the iPE server document for more information.``

The installer has detected that the indicated `iProcess` `nodeName` `Process Sentinels` service is running, where NodeName is the nodename of the iProcess Engine that is running the service.

The installer may need to stop and replace components (such as the `iProcess Events64` COM+ application) that are also used by other iProcess Engine installations, if those components need updating. If so, it cannot perform the installation if another iProcess Engine is running on the same machine.

## What to Do

To resolve this problem:

| 1. | Stop the indicated `iProcess` `nodeName` `Process Sentinels` service. To do this:

Open the Control Panel window.

Double-click the Administrative Tools icon.

Double-click the Services icon.

Right-click the `iProcess` `nodeName` `Process Sentinels` service and choose Stop.

| 2. | Click the Next button on the Setup Type dialog box again. If you have chosen:

| — | a Basic installation, the Choose Destination Location dialog box is displayed.

| — | a Custom installation, the Upgrade or New Install dialog box is displayed.

## See Also

See “Stopping the TIBCO iProcess Engine” in TIBCO iProcess Engine Administrator’s Guide for more information.

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