Pausing a Case

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Chapter 9 Using Event Steps : Pausing a Case

Pausing a Case

To pause a case, or a branch of a case, until a specified date and time:

1.

Define an event step with a deadline in the flow of the procedure - see Creating an Event Step.

2.

When the procedure reaches the event, the case is suspended until the deadline that is defined on the Event expires. The deadline actions are then issued and the case continues.

The event step must have Withdraw set on the deadline, or the case will never be completed. In the Deadlines dialog, select the Withdraw form from queue on expiry checkbox.