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Case Suspensions

You can suspend activity in a case. Note that when you suspend a case, you are suspending the entire case family, which includes the main case and all of its sub-cases, if any. For information about sub-cases, see Sub-Procedures.

When a case is suspended, current work items from that case can no longer be opened.

If a work item is already open when the case is suspended, the work item can still be kept, which causes the work item to become immediately suspended, and it cannot be opened again until the case is reactivated. The opened work item can also be released; this causes any new work items as a result of the release to become immediately suspended (unless they are flagged to ignore suspensions; see Ignoring Case Suspensions).

Other effects of suspending a case are:

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Deadlines will continue to expire. However, if a deadline expires while the case is suspended, no action will be carried out until the case is reactivated. Once the suspended case is reactivated, the process flow will proceed as if the deadline just expired. For more information about deadlines, see Work Item Deadlines.

•

Event steps do not recognize suspensions. If you trigger an event, the event is processed (because it doesn’t result in a work item), but steps immediately after an event step that result in work items are suspended (unless they are flagged to ignore suspensions; see Ignoring Case Suspensions). For more information about triggering events, see Triggering an Event.

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Withdrawals will not occur while a case is suspended. For example, if a deadline expires (which occurs during suspensions), and the deadline definition states to withdraw the work item, the withdrawal will occur after the case has been reactivated. For more information about withdrawals, see Deadline Withdrawals.

Suspending a Case

To suspend one or more cases, follow these steps:

1.	From the case list, select one or more cases, then:

−	click on the icon, or

−	select Suspend Case(s) from the Tools menu.

Or, from the Summary tab for a case, you can suspend that individual case by either:

−	clicking on the icon, or

−	by selecting Suspend Case from the Tools menu.

A dialog is displayed to confirm that you want to suspend the selected case(s).

2.	Click OK to confirm.

Suspension Status

A case’s suspension status can be viewed in the case list in two ways:

•	Case Status Icon - After a case is suspended, the case status icon in the case list changes to an orange-colored ball.

•	Suspended Column - Depending on how your columns are set up, you may have a Suspended or Suspended Image column indicating whether or not the case is currently suspended (see Filtering a Case List).

Ignoring Case Suspensions

When a procedure is defined, a step can be flagged to ignore case suspensions. If flagged to ignore case suspensions, a step is processed normally even if the case in which it is located has been suspended, i.e., work items representing that step can be opened and processed as desired.

Reactivating a Suspended Case

Reactivating a suspended case causes the process to flow as usual. Work items that were suspended because the case they are a part of was suspended can now be opened and processed normally.

To reactivate a suspended case, follow these steps:

1.	From the case list, select one or more cases to reactivate, then:

−	click on the icon, or

−	select Activate Case(s) from the Tools menu.

Or, from the Summary tab for a case, you can reactivate that individual case by:

−	clicking on the icon, or

−	by selecting Activate Case from the Tools menu.

A dialog is displayed to confirm that you want to reactivate the selected suspended case(s).

2.	Click OK to confirm.

Copyright © Cloud Software Group, Inc. All Rights Reserved