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Purging Cases

Purging cases permanently deletes them from the system. You can purge cases that have any status.

You must have system administrator authority to purge cases.

To purge cases, follow these steps:

1.	Select one or more cases in the case list, or open the desired case and select the Summary tab.

2.	Do one of the following:

a.	From the case list, click on the icon, or select Purge Case(s) from the Tools menu, or right-click on the selected case(s) and select Purge Case(s) from the drop-down menu.

b.	From the Summary tab, click on the icon, or select Purge Case from the Tools menu.

Two dialogs are displayed to confirm that you want to purge the selected case(s) (because it is non-reversible).

3.	On the first confirmation dialog, either check or uncheck the Trigger events when cases are purged check box as follows:

−	Check the box to cause a procedure-level event to be triggered when the cases are purged. This would be used if the procedure definition catches procedure-level events to perform some custom business logic before purging the cases.

−	Uncheck the box to prevent an event from being triggered when the case is purged.

4.	Optionally specify a priority value in the Priority field.

This specifies the priority at which the case purge occurs in the background. The valid entries are 0 - 999, where 0 causes the method to use the default priority. Out of the box, the default priority is set to 50. Therefore, if 0 is specified, it is using a priority of 50 (note that an administrator may have changed the default priority value to a value other than 50, but that is typically not done). This allows you to force case purge requests to process before other message requests that are pending at the server; a value of 1 is the highest priority. You can also force case purge requests to defer to other message requests that are sent to the server; a value of 999 is the lowest priority.

5.	Click OK to confirm you want to purge the case(s).

The case’s status icon in the case list changes to a black circle after you’ve purged it.

Refreshing the case list causes purged cases to be removed from the list.

Copyright © Cloud Software Group, Inc. All Rights Reserved