Configuration Management: Measure

What cannot be measured cannot be improved. Periodic measurement of the implementation results ensures that IT organizations know the effect of the implementation. Regular reporting of the measurements can identify adverse impacts the new process has on the IT organization as well as the business.

Using the same log information as the assessment stage, IT organizations should periodically compare the new measurement against assessment results. By doing so, IT organizations can:

  • Understand how the new process or CMDB is improving Configuration Management process. Are there fewer incidents occurring during configuration changes?
  • Confirm that the improvements are on track to meet the goals established in the beginning of the project.
  • Identify, document, and institutionalize those tasks that are well known and approve them as standard changes.
  • Determine whether existing standard changes are still appropriate as the organization changes.