Installing the Compliance Suite

Prerequisites

Before installing the TIBCO LogLogic® Compliance Suite - ITIL Edition, ensure that you have:

  • TIBCO LogLogic LX or MX or ST Appliance running TIBCO LogLogic Release 5.7.x or higher
  • TIBCO LogLogic® Log Source Packages (LSP) 32.1 or 33 installed

The Compliance Suite includes one file containing ITIL filters, custom reports, and alerts.

  • itil.xml – ITIL and ITSM Reports, Search Filters, and Alerts
    Warning: If you have previously imported any earlier versions of the Compliance Suite files, importing this version of the Compliance Suite will not overwrite the original files or any changes that have been made, unless you have saved the changes to the object using the default name.

    If you have made any changes to base Compliance Suite alerts, search filters, or custom reports, TIBCO recommends saving these items with non-default names. This will help ensure that the latest Compliance Suite updates can be installed without any compatibility issues or naming conflicts.

Procedure

  1. Log in to your TIBCO LogLogic LX or MX or ST Appliance as admin.
  2. From the navigation menu, select Administration > Import or Export.

    The Import and Export tabs appear.

  3. Load the Compliance Suite file by completing the following steps:
    1. In the Import tab, click Browse.
    2. In the File Upload window, select the appropriate XML file and then click Open.

      The following figure shows the File Upload window that appears after clicking Browse on the Import tab.

      Loading a Compliance Suite File

    3. Click Load.

      This loads the Available Entities from the XML file.

    4. Click Add All Entities.
      Note: You can also select the specific ITSM/ITIL entity from the Available Entities text block, and then click Add Selected Entities.

      The following figure shows all entities of the ITIL XML file that were selected by clicking Add All Entities.

      Selected Entities to be Imported
  4. Click Import.

    An import successfully completed message appears above the File Name text field.

    Installation is complete after the XML file is imported successfully.