Capacity Management: Validate

In order to justify costly upgrades or expansion projects to senior management, it helps to have predictions available based on:

  • Historical utilization trend data
  • Proven correlation between under provisioning services and SLA impacts

In turn, IT Management can look at utilization reports to validate that capacity investments were made in the right areas at the right time: unnecessary spare capacity is as bad as too little capacity. By comparing actual utilization levels to predictions of the IT team or customer at the time of expansion, management can hold the team accountable for its actions.