Problem Management: Monitor
As explained in the Problem Management process, Problems and Known Errors can be identified by analyzing Incidents as they occur and/or over a differing time period. Log Intelligence solutions can be used to alert on any failures as they occur. Administrators can then respond rapidly to potential problems and incidents that might affect availability, security, or performance. Real-time data monitoring and reporting capabilities reduce time to repair after incidents, reducing costs, and improving application availability.
Given that the goal of Problem Management is to determine the underlying root cause of the Incidents, IT organizations can utilize the vast amount of log information gathered on the Log Intelligence solutions to perform investigations. IT organizations can:
- Use alerts to actively monitor any reoccurrence of the same Incidents. This may allow IT administrators to identify patterns that were not previously seen.
- Use log searches and reports to identify events that happened before and after the Incidents.