IT Service Continuity Management: Assess

ITSCM starts with the identification of the most critical and valuable IT Resources. Next, availability of these critical IT Resources should be monitored and reported on. Lastly, alternative processing as well as backup and recovery procedures should be designed for these most valuable and critical Resources.

Log data can help with each of these steps. First, log data can help with the assessment of risks to the business. Processed log data in the form of utilization data contains important clues about the value of IT Resources. The more business transactions are processed by a System, the more valuable it is to the business. Similarly, the more frequently programs and information are accessed, the higher the impact of discontinuity.