DS2.4 Supplier Performance Monitoring
It establishes a process to monitor service delivery to ensure the supplier is meeting current business requirements and is continuing to adhere to the contract agreements and service level agreements, and that performance is competitive with alternative suppliers and market conditions.
Illustrative Controls and the TIBCO LogLogic Solution
Administrators must configure proper alerts to monitor any anomalies related to system availability, capacity and performance.
Continuously monitor the availability of the IT infrastructure using behavioral-based alerts. Administrators can configure alerts to monitor performance of firewalls, routers, switches, servers, applications, and operating systems so they can be notified immediately if of failures. Real-time reports and custom, regular-expression searches also enable administrators to quickly identify and determine the root cause of any problems. This further mitigates risk and minimizes interruptions to service availability.