Dimension: Custom Questions

Your company can survey customers by presenting them with Custom Questions in the My Account section. If a customer responded to a custom question, you can define the custom question dimension such that the response satisfies a condition. You can use one or many questions to set up one or many conditions for this dimension.

You can use this dimension to process customer responses to custom questions in several different ways.

Note the following general guidelines about custom questions:

  • You can set up the required responses to one or more questions.
  • You must set up a required response to at least one question to create a valid dimension. If you do not define any required response to any question at any level, this dimension has no conditions and serves no purpose.
  • You can satisfy the condition associated with any question at two different levels. See details about Level I and Level II.
  • For each question, you can set up the required response at either level.