Product File Error Table

The following table includes the error codes that apply to Product file imports.

Error Code	Error Type	Error Reason	Suggested Action
11	File failed.	This file is a duplicate of a previously sent file.	Check the file sending process to ensure it is working properly and sending the correct file. If this file is expected to be a duplicate, ignore this notice.
12	File failed.	The file failed to import because it does not include any records.	Check the file sending process to ensure it is working properly and sending the correct file. If this file is expected to be a duplicate, ignore this notice.
13	File failed.	The file failed to import because of a general error.	Contact TIBCO Reward for diagnosis.
14	File failed.	The file failed to import because of a data format error.	You can correct the file by fixing data format errors. Common issues include having an alphanumeric value in a date field.
	File failed.	The file failed to import because the file type is incorrect.	This file was not recognized by our process. Common reasons for this issue include misnaming the file or accidentally sending a different file. You can correct this issue by sending the correct file.
17	File failed.	The file failed to import because it failed a validation rule.	Contact TIBCO Reward for diagnosis.