Unlocking Accounts: Business Users
Use CRMS to unlock business user accounts.
- Procedure
- Navigate to
.
This takes you to the CRMS Users page.
- Locate the locked-out user in the list of CRMS Users. Locked-out users have their Status displayed as “Locked”.
- Click
Edit to the right of the business user’s status.
This opens the Edit CRMS User page. For locked accounts, there is an Unlock Account button.
- Click Unlock Account. This unlocks the business user account.