Data Files Sent To and From TIBCO Reward
TIBCO Reward
accepts data from clients in XML, flat delimited files, and
flat fixed-format files. The XML format offers clients the most flexibility and
control. It allows the use and addition of custom attributes without additional
custom development work. Flat files will require additional time and
development in order to customize the data feed as a loyalty program becomes
more sophisticated. Flat files are also more prone to error in comparison with
XML files, which explicitly call out the data.
The information in files delivered to TIBCO Reward includes
transactions, customers, products, and stores. TIBCO Reward loads your
historical data while we are setting up your loyalty program. Thereafter, we
support a daily load of new and changed customer information.
TIBCO Reward
also delivers data files to clients via Secure File
Transfer Protocol (SFTP). There are two format options for delivery: XML or a
flat delimited file. The client will download these files from their
FromInStorecard directory on TIBCO Reward’s secured server on a daily or weekly
basis. After downloading these files, the client must delete them.