CSR Activity Breakdown Report
For a specified period (the report timeframe), this report provides a data table that lists each customer service activity for one selected CSR or for all CSRs, along with associated activity-related data.
If you have the privileges to see this report, for example, if you are a CSR administrator, select the user (CSR) whose data you want to see, or you can select All to see data for all CSRs. Click the down arrow at the right of the Users drop-down selection field to see the comprehensive list of CSR users from which you can select.
You can also set the timeframe for the report, the period of time that the report data covers.
The data table shows, for each activity completed by a CSR, the following data:
- For Deactivate account, the Value column displays an I.
- For Reactivate account, the Value column displays an A.
- For Added customer points, the Value column displays the number of points.
- Deactivate account
- Reactivate account
- Added customer points
- Updated customer info
- Added loyalty card
- Enrolled Customer
- Unenrolled Customer
- Added customer points
- Created customer info