Unlocking Accounts: Customer Accounts
Use CSR to unlock Customer Accounts.
- Procedure
- Click
Support.
This takes you to the customer management tool, which is also known as CSR.
- Search for the locked-out customer account by entering customer-specific criteria and then clicking Search.
- Click the arrow to the left of the customer’s first name.
- Click
View Details.
The Status for locked-out customers, who are loyalty program members, is displayed as “Enrolled Member – Account Locked”.
- Click
Change Status.
This opens a dialog displaying the customer’s account status.
- Click Unlock Account.
- Click next, and then click Confirm. This unlocks the customer account.