Custom Question Details

Use the Edit a Question page to define both a Custom Question and the set of responses to it that a customer can select from. The Edit a Question page opens when you create a new custom question or when you open an existing custom question record to edit it or review it.

Note: Before changing a custom question, consider how your changes can impact any profiles that currently use the custom question dimension. Affected profiles (any currently-used profiles that include a custom question dimension) should either be retired, replaced, or updated.

If you make changes to an existing custom question that has been added to the questionnaire, then those changes are automatically implemented in the questionnaire. (The process of actually updating the website shown to customers can take an hour or more.) Open a preview of the questionnaire to see how the changes are displayed to customers.

Note: You can also use the file upload method to make certain types of changes to existing custom question records.

Fields and Features

Question Text – This is the question as it is displayed to customers in the Target > Custom Questions page and elsewhere in CRMS. Enter the text that you wish to display to customers. Each question must be unique.

Answer Form – Select a format for the responses that customers are able to provide when they answer the custom question. You have two choices:

Answer Layout – Whatever answer form you choose, the selected controls can be lined up in different ways. You have two choices for arranging the display of the responses:

Answers fields and features:

To change the given order, highlight the number assigned to an answer, then type the number representing the position where you want this answer to be displayed. Avoid duplicate numbers. Be sure to click Update Order after changing any numbers. Then check the new order. If the questions are listed in the order you want, click Save.