Features and Fields of Trigger Events

The Trigger Events page includes the following features:

The Edit Address Settings option, labeled Click here to edit your From, To, and Reply email address settings. Clicking this link opens the Email Settings page. In this page, you can define the following email settings that are displayed, by default, for each email response :

Each row in the Trigger Events list represents a trigger event and displays a few key fields. These fields are lined up in columns. Click a column heading to sort all of the trigger events in the list by that field.

The following Trigger Events fields are displayed:

Warning! Changing the trigger event status from enabled to disabled has potentially harmful consequences.

To enable or disable a trigger event, change the status setting in the drop-down list to the left of each event name. When an event takes place, and the event is enabled, the response email assigned to this event is sent to the customer. If the event is disabled, no email is sent when the event occurs.

Note: It is a good practice to send the response email, which has been assigned to a trigger event to a test list prior to enabling that trigger event.

Note that some trigger events in this list might no longer be supported. For an updated list of the trigger events, including information on their current availability and a brief explanation of the purpose of each, refer to Trigger Events.