Support Engineer Role

You can create the Support Engineer role by assigning the Support Engineer role to a user. This can be done at the time of creating a user, or you can modify an existing user’s role to include the Support Engineer role.

Once a user is created with the Support Engineer role, re-login to the application using the Support Engineer role credentials. The Support engineer can see the following menus:

  • Inbox
  • Tools > Query Tool
  • Tools > Log Download
  • Tools > Server Performance

The Inbox is displayed by default.

Using the Query Tool, support engineer can debug customer environments while securing database details.

For more details, see Query Tool.