Troubleshooting with Simple Installation

If you encounter an issue while installing TIBCO MDM with PostgreSQL, you may resolve the issues by completing the common troubleshooting procedures.

*Troubleshooting with Simple Installation*
Issue	Description	Solution
Database specific error	The following exception is displayed in $MQ_HOME/log/elink.log: Unable to get managed connection for java:jboss/eCMDataSource The exception may get display due to the following reasons: PostgreSQL is not running. PostgreSQL initialization failed. MDM database schema does not exist.	To resolve this error, perform the following steps: Execute pg_start.bat/.sh and pg_stop.bat/.sh to start and stop PostgreSQL Server. The files are located at $MQ_HOME/db/postgreSQL/install. Execute pg_init.bat/.sh to initialize the PostgreSQL database instance. The files are located at $MQ_HOME/bin/pgsql. Perform the following tasks: Create the missing tablespace directories: $MQ_HOME/bin/pgsql/tablespaces/velodbdata $MQ_HOME/bin/pgsql/tablespaces/velodbindx Ensure that the logged in user is the owner and has full permission to access these directories. Execute install.bat from $MQ_HOME/db/postgreSQL/install and type the following: $MQ_HOME/bin/pgsql localhost 5432 postgres USERNAME "" mdmuser mdmpassword Where USERNAME is the logged-in user name. $MQ_HOME/bin/pgsql/tablespaces/velodbdata $MQ_HOME/bin/pgsql/tablespaces/velodbindx dev dev Verify if the MDM schema exists by starting the PostgreSQL Administration console.
The `pgAdmin4` tool Error	When you run pgAdmin4.exe from $MQ_HOME\bin\pgsql\pgAdmin4\bin, the black page is displayed. The issue occurs on Windows 2008 R2 and PostgreSQL combination.	Install PgAdmin 4 Client standalone.