Debugging

Use the following steps to debug the Connection Manager.

1. Make sure that you configure the Connection Manager CMA, CMS, and Internet Server nodes with the correct connectivity info and password. On the Add Connection Manager Node page, use the Test button to verify that the connectivity info is correct.
2. Verify that the firewall ports are open as defined in the Firewall Considerations page.
3. Use Command Center to configure the Internet Server, CMA, and CMS. If Command Center cannot Retrieve Config, a message is displayed that shows the error. If you receive a connection error, check the following:
   1. Verify that the firewall has been opened for the necessary ports.
   2. Verify that the IP Address and IP Port has been configured correctly.
   3. Issue a NETSTAT command on the Connection Manager Node to make sure the Connection Manager Node listens on the defined port.
4. Configure tracing to assist in debugging. For CMA and CMS, the default tracing is set to “INFO”; for Internet Server the default is set to ERROR. This will write trace files to the following directory:

   CMA and CMS

   <CMA/CMS Install>/bin/RPLog.txt

   Internet Server

   <MFTIS Install>/server/logs/catalina.out

   Note: Look at the CMS tracing first. It documents when there are problems in connecting to the CMA.