Configuring and Starting the Platform Server Service

To configure and start the Platform Server service, you must first create a Platform Server system key for the Platform Server service.

Note: If you do not define the SSL or SSL tunnel port, you do not need to create an Platform Server system key.

Creating an Platform Server System Key

To create a Platform Server system key, complete the following steps.

    Procedure

  1. Go to Management > Protocol Keys > System Keys > Create System Key.

  2. Enter the required information described in the table below:

    Field Instruction
    System Key Type Set to Platform Server system key.
    Description Set to a unique value for system keys.
    Password Set to a secure password.
    Expiration Date

    Set this based on your installations security requirements.
    Key Size

    Set to 2048 bits or higher.
    Signing Algorithm Set to SHA-256 or SHA-512.
    Set as Default Key Select the checkbox if you want this key to be the default Platform Server system key.
    Common Name Set to the common name (that is, the DNS) of the server.

  3. After entering the information, click the Create Key button.

Configuring the Platform Server Service

To configure the Platform Server service, complete the following steps.

    Procedure

  1. Go to Administration > Transfer Servers > Platform Server > Configure Platform Server.

  2. Select the Internet Server instance you want to configure.

    Note:
    • Platform services are configured similar to SSH services. However, due to the fact that Platform Server uses three TCP listeners (normal, SSL, and TLS tunnel), there are some differences.
    • If you are defining SSL or TLS tunnel ports, you must create an FTP system key. See Creating an FTPS system key.

  3. Enter the required information described in the table below:

    Field Instruction
    Enabled Set to Yes.
    IP Port Non-SSL port. Set to 48484 unless that port is already in use.
    SSL Port Connections are validated using TLS and data is transmitted using AES 256 encryption. Set to 58585 unless that port is already used.
    TLS Tunnel Port Data is transferred over a secure TLS connection. Set to 59595 unless that port is already used.
    Platform Server System Key

    Select a system key or use the default system key.

    Note: If you define the SSL port or the TLS tunnel port, you must create a Platform Server system key.
  4. After entering the information, click the Update button.

Starting the Platform Server Service

To start the Platform Server service, complete the following steps.

    Procedure

  1. Go to Administration > Transfer Servers > Platform Server > Platform Server Status.

  2. Select the Internet Server instance where you want to start the Platform Server service.

  3. Click the Status button to get the current status of the Platform Server service.

  4. Click the Stop button to stop the Platform Server service.

  5. Click the Start button to start the Platform Server service.

Note: If the Platform Server service does not start, the catalina.out file might have some information about why the service did not start.

The following points describe a few reasons why a service will not start.

  • The Platform Server port defined in the Configure Platform Server page is already in use by another process.

  • The Platform Server system key is expired or is less than 2048 bits.