Request Acknowledgement on Multiple Process Diagrams

Add users and groups to multiple process diagrams and request acknowledgements. Acknowledgement requests ensure that users and user groups are aware of process content that affects their roles.

Note: Acknowledgements can only be requested for master content.

Procedure

1.Click the Processes link on the navigation bar and navigate to the diagram you want to request acknowlegement for.

2.Open the master version.

3.Click Request acknowledgement.

4.Select the Scope and then click Next.

5.To add acknowledgers click in the search field and start typing the name of the user or group.  Alternatively, click the down arrow to display a list of users and groups.

6.Click to add them.

Note: To remove an acknowledger from the list, click the check box to select them, and then click .

7.Repeat steps 5 and 6 for each user and group you want to add.        

8.Click Next.

9.In the panel that opens specify the following options:

•Enter your message allows you to add any supporting information about the acknowledgement.

•Due date is the date you want the acknowledgement to be completed by.

•Selecting the Enable email reminders for acknowledgers check box, allows you to choose how many days before the acknowledgement deadline you would like to start sending reminders and how many days apart you would like them to be sent.

•Enable escalation notifications for overdue acknowledgements allows you to choose when to start sending reminders of overdue acknowledgements to supervisors.

10.Click Send.