About metric links

Metrics are a system of parameters or ways of quantitative and periodic assessment of a process that is to be measured. Metrics are used in business model, CMMI, ISM3 and knowledge management and metrics are used to track trends, productivity, resources and much more. Typically, the metrics tracked are key performance indicators (KPIs). Metrics are also important in IT Service Management (including ITIL) and they are used to measure the effectiveness of the various processes at delivering services to customers.

In TIBCO Nimbus® , metrics can be associated with activities, processes or viewed with related metric data. This allows CSFs (Critical Success Factors) and KPIs (Key Performance Indicators) to be displayed within the context of the process, or it allows simple variable data or information to be displayed and updated regularly.

Metric links can access data from a variety of sources, including:

•Excel spreadsheets (via SQL queries)

•SQL databases

You can also specify a target to launch when the metric link is clicked, including:

•A URL

•TIBCO Nimbus® scorecard