Preface

This content lists installation requirements, describes how to install the software, and addresses post-installation tasks, such as configuring adapters and securing the environment. It is intended for system administrators responsible for installing the software.

Conventions

The following table describes the conventions that are used in this manual.

Convention

Description 

THIS TYPEFACE

or 

this typeface

Denotes syntax that you must enter exactly as shown.

this typeface

Represents a placeholder (or variable) in syntax for a value that you or the system must supply.

underscore

Indicates a default setting.

this typeface

Represents a placeholder (or variable), a cross-reference, or an important term. It may also indicate a button, menu item, or dialog option that you can click or select.

Key + Key

 1

Indicates keys that you must press simultaneously.

{ }

Indicates two or three choices. Type one of them, not the braces.

[ ]

Indicates a group of optional parameters. None is required, but you may select one of them. Type only the parameter in the brackets, not the brackets.

|

Separates mutually exclusive choices in syntax. Type one of them, not the symbol.

...

Indicates that you can enter a parameter multiple times. Type only the parameter, not the ellipsis (...).

.

.

.

Indicates that there are (or could be) intervening or additional commands.

Related Publications

Visit our Technical Content Library at http://documentation.informationbuilders.com. You can also contact the Publications Order Department at (800) 969-4636.

Customer Support

Do you have any questions about this product?

Join the Focal Point community. Focal Point is our online developer center and more than a message board. It is an interactive network of more than 3,000 developers from almost every profession and industry, collaborating on solutions and sharing tips and techniques. Access Focal Point at http://forums.informationbuilders.com/eve/forums.

You can also access support services electronically, 24 hours a day, with InfoResponse Online. InfoResponse Online is accessible through our website, http://www.informationbuilders.com. It connects you to the tracking system and known-problem database at the Information Builders support center. Registered users can open, update, and view the status of cases in the tracking system and read descriptions of reported software issues. New users can register immediately for this service. The technical support section of www.informationbuilders.com also provides usage techniques, diagnostic tips, and answers to frequently asked questions.

Call Information Builders Customer Support Services (CSS) at (800) 736-6130 or (212) 736-6130. Customer Support Consultants are available Monday through Friday between 8:00 a.m. and 8:00 p.m. EST to address all your questions. Information Builders consultants can also give you general guidance regarding product capabilities. Please be ready to provide your six-digit site code number (xxxx.xx) when you call.

To learn about the full range of available support services, ask your Information Builders representative about InfoResponse Online, or call (800) 969-INFO.

Information You Should Have

To help our consultants answer your questions most effectively, be ready to provide the following information when you call:

  • Your six-digit site code (xxxx.xx).
  • Your server Software configuration:
    • The software version and release. On a server, you can find your version and release using the Version option in the WebFOCUS Reporting Server browser interface.
    • The communications protocol (for example, TCP/IP or LU6.2), including vendor and release.
  • The stored procedure (preferably with line numbers) or SQL statements being used in server access.
  • The database server release levels for any adapters that may be involved.
  • The database name and release level.
  • The Master File and Access File.
  • The exact nature of the problem:
    • Are the results or the format incorrect? Are the text or calculations missing or misplaced?
    • Provide the error message and return code, if applicable.
    • Is this related to any other problem?
  • Has the procedure or query ever worked in its present form? Has it been changed recently? How often does the problem occur?
  • What release of the operating system are you using? Has it, your security system, communications protocol, or front-end software changed?
  • Is this problem reproducible? If so, how?
  • Have you tried to reproduce your problem in the simplest form possible? For example, if you are having problems joining two data sources, have you tried executing a query containing just the code to access the data source?
  • Do you have a trace file?
  • How is the problem affecting your business? Is it halting development or production? Do you just have questions about functionality or documentation?

User Feedback

In an effort to produce effective documentation, the Technical Content Management staff welcomes your opinions regarding this document. You can contact us through our website http://documentation.informationbuilders.com/connections.asp.

Thank you, in advance, for your comments.

Software Training and Professional Services

Interested in training? Our Education Department offers a wide variety of training courses for Information Builders products.

For information on course descriptions, locations, and dates, or to register for classes, visit our website (http://education.informationbuilders.com) or call (800) 969-INFO to speak to an Education Representative.

Interested in technical assistance for your implementation? Our Professional Services department provides expert design, systems architecture, implementation, and project management services for all your business integration projects. For information, visit our website (http://www.informationbuilders.com/support).