Canceling an Order in Order Capture System

Cancel an order for subscribers using the Order history page.

Procedure

  1. Search for a subscriber. For information on how to complete this task, see Searching for Subscribers.
  2. On the Customer search page, click the subscriber's name.
  3. Click View order history.
  4. Click Cancel in the ACTIONS column.
  5. Click YES in the pop-up window to confirm the cancellation.