Performing Bulk Actions On error Plans Items

You can select a group of plan items on the error state and apply a bulk action on them simultaneously. The operations that can be performed are as follows:

  • Retry
  • Resume
  • Complete
Note: This functionality is applicable only for handler type internal error handlers.

    Procedure
  1. On Order Management System UI, filter error-based plans in Dashboard > Search Orders > on the top-right corner of the Find orders table.

    Find the orders table's filter drawer

  2. To filter out the plans in the Find order table, switch the top-right available toggle button to 'Plan' and from the left section of the Filter drawer, select the Filter by status option.
  3. Once the Filter by status section is visible, select the Error status checkbox under the Plan items section, and click the 'Apply Filters' button to get orders whose plan items are in the error state.
  4. Select more than one order in the Find orders table, which comes after filtering. Selected orders are now added in the worktray. In the worktray, click the Continue button to move towards the bulk action screen with the selected orders. At the bottom of the page, the Plan items section must be visible.

  5. Select the checkbox named Show error based to get the plan items, which are in error. Once the checkbox is selected, a Take an action dropdown populates next to it. From the Take an action dropdown, select the action that needs to be taken.
    After the request is submitted, the list is cleared and closed.