Overview

TIBCO® Offer and Price Engine is a cloud-native, in-memory omnichannel server that answers requests from a digital service provider's customer-facing channels for commercial offers and prices, while using business rules such as customer eligibility and product compatibility.

Why is TIBCO Offer and Price Engine important? It offers:

  • high-velocity offering,
  • agility to launch new offers,
  • independence from any CRM system,
  • data privacy compliance,
  • fast response with in-memory architecture,
  • high scalability that lets you easily deploy new nodes as demand increases
  • independent APIs that are native to TIBCO's commercial catalog and order management.

TIBCO Offer and Price Engine is used extensively by digital services providers, such as telecom and media companies. Within those companies, TIBCO Offer and Price Engine is used by the Business Support Systems (BSS) and Operational Support Systems (OSS) departments to model products in the TIBCO® Product and Service Catalog, as well as design eligibility and compatibility rules to present the appropriate products to customers.

TIBCO Offer and Price Engine is one of the four products that comprise the TIBCO® Fulfillment Orchestration Suite:

  • TIBCO Product and Service Catalog
  • TIBCO Order Management
  • TIBCO® Product and Service Inventory
  • TIBCO Offer and Price Engine

 

TIBCO Fulfillment Orchestration Suite

TIBCO Product and Service Catalog

The TIBCO Product and Service Catalog includes the Offer and Price Designer, which is a web GUI application used to model products. Two types of products are defined in the catalog:

  • Customer-facing products - These types of products are called offers. Offers have prices attached to them. These are the products that customers can order through one of the available channels: via a call center, browser or website, smartphone, or automatically generated Value Added Services (auto-VAS).
  • Resource-facing products - These are products that are modeled for network services, which are not applicable in the context of TIBCO Offer and Price Engine.

The customer-facing product models in the catalog can be designed as single offers, for example, a smartphone, or DSL. They can also be modeled as bundled offers, for example, a package of products and services, such as a landline, DSL, and a smartphone. The catalog can help model a hierarchy of products from the customer-facing offers to the resource-facing services.

The customer-facing products are offered to customers via TIBCO Offer and Price Engine, based on eligibility and compatibility rules, and possibly specified search criteria.

For more information, see Key Concepts of TIBCO Offer and Price Engine.

TIBCO Offer and Price Engine

The TIBCO Offer and Price Engine is used to present offers, that is, products that have been modeled in the TIBCO Product and Service Catalog, to customers, based on eligibility and compatibility rules, and possibly specified search criteria.

TIBCO Offer and Price Engine provides REST APIs that can be used to get offers, and validate orders.

For more information, see Key Concepts of TIBCO Offer and Price Engine.

TIBCO Order Management

After products and services are presented to customers, and they make selections and submit an order, the order goes into TIBCO Order Management for processing. TIBCO Order Management uses product models as defined previously in the TIBCO Product and Service Catalog to orchestrate the services that are needed to completely fulfill the order. These can include services such as scheduling installation, activating the service, begin billing for the service, and so on.

TIBCO Product and Service Inventory

After an order has been fulfilled, products that have been sold and services that have been activated are recorded in TIBCO Product and Service Inventory. This information is used for future interactions with the customer, for example, to feed compatibility and eligibility rules.