Inactive Process List

The bottom section of the Process Manager shows previously run processes and processes that failed to start due to some error condition. Processes with start errors appear with red text and a message in the Error Message column. Previously run processes that did not experience a startup error appear with black text and no value in the Error Message column.

Process start attempts by the OpenSpirit framework sometimes fail. The most common causes of failure are license checkout failure or invalid host, account, or password information entered into the User Setup wizard. Other common causes of failure are a database outage, invalid information entered into the Data Source Configuration tool, or a network outage.

ProcessErrorMessageList.jpg

Note: The process startup failure messages are maintained by the OpenSpirit framework for a period and then are purged from the system. The default time period before purge is determined by the Error Expiration Time setting on the OpenSpirit master installation advanced settings panel.
Tip: Select a startup failure message, press the right mouse button, and choose the Copy option to copy all of the selected startup error information to the system clipboard. The error information can then be pasted into an email message or document in order to preserve it before it is purged. The message information is useful if the startup failure requires assistance from OpenSpirit support to resolve.

The information columns in the inactive process list are different from the columns in the active process list.

The Name column in the startup error list displays the same name that would appear in the active process list had the process successfully started. See the name column description in the previous section of this help guide.

The Type column in the startup error list also displays the same type that would appear in the active process list had the process successfully started. See the type column description in the previous section of this help guide.

The Log file path column shows the fully qualified name of the log file that the process wrote its log messages to. The log file path may not be directly accessible from the computer that your OpenSpirit desktop is running on. The log file path is a click able hyper-link. Clicking the path opens a window that displays the log file content if the file is on a local file system or if a process starter is still running on the host that the process ran on. The log file can also be displayed if the OpenSpirit shared services process has access to the log file.

The Shutdown Time column shows the date and time that the process stopped or failed to start.

The Error Message column shows a message that describes the cause of the startup failure. The value is blank if the process did not experience a startup failure.

The Error Details column contains a Detail... hyper link if the process experienced a startup failure. The value is blank if the process did not experience a startup failure. Click the hyper link to open a window that displays all of the startup error details.