Home > Configuration Files

Support File

The Support.config file may be found in either its default location in the OpenSpirit directory under the Extensions directory of the Petrel installation directory (e.g. %Ocean2019Home%\Extensions\TIBCO\OpenSpirit Adapter 28.0.0) or in the directory specified during the OpenSpirit adapter installation.

This XML file controls:

• The display of your internal support contact for OpenSpirit support

• The display of the Cloud Software Group, Inc. contact for OpenSpirit support

This information is displayed in the OpenSpirit settings dialog and is used to email support issues to OpenSpirit.

You may edit this file (create a backup first) to add your companies details.

Its default contents are:

<?xml version="1.0" encoding="utf-8" ?>

<configuration>

  <Environment>

    <add key="InternalSupport" value="Your Company

Your street

Your City, Your State  111111

support@yourCompany.com

713-777-7777" />

    <add key="OpenSpiritSupport" value="Cloud Software Group, Inc.

281-295-1400

https://support.tibco.com"/>

  </Environment>

  <SupportForm>

    <add key="Remember" value="true"></add>

    <add key="Name" value="Your name"></add>

    <add key="Phone" value="Your phone"></add>

    <add key="Email" value="Your email"></add>

  </SupportForm>

</configuration>