Download Logs

Team Studio provides a download of the application logs. When contacting Support, please provide the logs. Having the logs makes it much easier for Support to assist you.

1. In the upper right corner, click your user name, and then click Support.
2. Click Download Logs. The logs download in a .zip file.
   There are several types of logs, depending what type of agents you have installed on your Team Studio instance.

   Team Studio workflow editor installation logs

   A log of the installation process is stored here. Send this file along if you have had problems with your installation.

   Team Studio workflow editor logs

   Team Studio workflow editor install logs

   This log contains information about the installation or upgrade process.

   Team Studio agent logs

   For each Team Studio agent you have enabled, the log downloader outputs one file per agent. If you know what agents you are using, you can inspect these logs to determine whether there are underlying problems with your data source. These are also very useful in helping Support understand the situation.

   Alpine.log

   This log contains debug logs and information about your Team Studio installation. Error information about operators also can be found here.

   Team Studio collaboration framework logs

   Information about Team Studio processes and errors can be found here. This folder includes most information about the web instance, including logs for the job scheduler in the Team Studio collaboration framework, Jetty, Solr, and the production web logs. In addition, you can find information about the supervisord processes.

   Config files

   These files have information about your preferences and runtime settings for Team Studio. This includes information such as Spark defaults and operator preferences.

   License file

   This folder contains the license information for your Team Studio installation.

   Postgres logs

   These logs are for the Postgres database that supports the Team Studio web application. This is different than any Postgres databases you might be using as a data source.

   Properties files

   These files are useful for Support to see how your instance is configured. These files contain information about your enabled agents, ports that are in use, Java options, and other configuration information.

   Registered HDFS data sources

   If you have data sources on HDFS, you can see configuration information about them here.