Download Logs

TIBCO Data Science – Team Studio provides a download of the application logs. When contacting Support, please provide the logs. Having the logs makes it much easier for Support to assist you.

Perform this task on the server where TIBCO Data Science – Team Studio is installed.
Before you begin
Important: You must have administrator privileges to download logs. If you do not have the permissions, contact your administrator.
    Procedure
  1. In the upper right corner, click your user name, and then click Support.
  2. Click Download Logs. The logs download in a .zip file.
    There are several types of logs, depending what type of agents you have installed on your TIBCO Data Science – Team Studio instance.
    TIBCO Data Science – Team Studio workflow editor installation logs
    A log of the installation process is stored here. Send this file along if you have had problems with your installation.
    TIBCO Data Science – Team Studio workflow editor logs
    TIBCO Data Science – Team Studio workflow editor install logs
    This log contains information about the installation or upgrade process.
    TIBCO Data Science – Team Studio agent logs
    For each TIBCO Data Science – Team Studio agent you have enabled, the log outputs one file per agent. If you know what agents you are using, you can inspect these logs to determine whether there are underlying problems with your data source. These are also very useful in helping Support understand the situation.
    Alpine.log
    This log contains debug logs and information about your TIBCO Data Science – Team Studio installation. Error information about operators also can be found here.
    Config files
    These files have information about your preferences and runtime settings for TIBCO Data Science – Team Studio. This includes information such as Spark defaults and operator preferences.
    License file
    This folder contains the license information for your TIBCO Data Science – Team Studio installation.
    Postgres logs
    These logs are for the Postgres database that supports the TIBCO Data Science – Team Studio web application. This is different from any Postgres databases you might be using as a data source.
    Properties files
    These files are useful for Support to see how your instance is configured. These files contain information about your enabled agents, ports that are in use, Java options, and other configuration information.
    Registered HDFS data sources
    If you have data sources on HDFS, you can see configuration information about them here.