Troubleshooting LDAP Configuration

Here are solutions for some common issues that you might encounter while enabling LDAP authentication.

LDAP user does not appear in Chorus

Issue: After running rake ldap:import_users, you do not see all of the users from your group imported into TIBCO Data Science - Team Studio.

Potential cause: The TIBCO Data Science - Team Studio license allows fewer users than exist in the LDAP group.

Potential resolution: Identify the number of allowed users by checking the TIBCO Data Science - Team Studio license, and then limit the imported users to the number that the license allows. For more information, see the License Agreement for your TIBCO Data Science - Team Studio installation.

Potential cause: The Windows server running LDAP needs to communicate with the Unix servers, but some LDAP users are not listed on the Network Information System (NIS) domain.

Potential resolution: Add the users to the NIS global user list using the LDAP server tool.

No entry found

Error message: No entry found for user ___ in the LDAP group TIBCO Data Science - Team Studio Users. Contact your system administrator.

Potential cause:

Create a group on the LDAP server.
Set ldap.properties to search that group.
Attempt to log in with a user who is not a member of the group.

Potential resolution: Verify that the user is a member of the desired group.

LDAP settings are mis-configured

Error message: LDAP settings are mis-configured. Please contact your System Administrator.

Potential cause: ldap.properties file contains parameters that are invalid, such as ldap.bind.username or ldap.bind.password.

Potential resolution: Validate parameters outside of TIBCO Data Science - Team Studio, and then modify as needed in ldap.properties.

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