# TIBCO Documentation and Support Services

## How to Access TIBCO Documentation

Documentation for TIBCO products is available on the TIBCO Product Documentation website, mainly in HTML and PDF formats.

The TIBCO Product Documentation website is updated frequently and is more current than any other documentation included with the product. To access the latest documentation, visit https://docs.tibco.com.

## Product-Specific Documentation

Documentation for TIBCO Substation ES™ is available on the TIBCO Substation ES Product Documentation page.

Documentation for TIBCO products is bundled with the software. It is also available on the TIBCO Documentation site at https://docs.tibco.com/products/tibco-substation-es. To directly access documentation for this product, double-click the following file:

TIB_substation_version_docinfo.html

where this file is shipped with the software package .zip file.

The following documents for this product can be found on the TIBCO Documentation site or after extracting the documentation .zip file:

- TIBCO Substation ES Concepts
- TIBCO Substation ES Mainframe Logger User's Guide
- TIBCO Substation ES Installation
- TIBCO Substation ES Operations and Administration
- TIBCO Substation ES Configuration and Resources
- TIBCO Substation ES Messages and Codes
- TIBCO Substation ES Release Notes

The following documents provide additional information and can be found on the TIBCO Documentation site:

- TIBCO Rendezvous for IBM z/OS Installation and Configuration
- TIBCO Rendezvous for IBM z/OS COBOL Reference and TIBCO Rendezvous C Reference
- TIBCO Enterprise Message Service User’s Guide
- TIBCO Enterprise Message Service C & COBOL API Reference
- TIBCO Mainframe RED User’s Guide
- TIBCO Mainframe RED Installation

## How to Contact TIBCO Support

You can contact TIBCO Support in the following ways:

- For an overview of TIBCO Support, visit http://www.tibco.com/services/support.
- For accessing the Support Knowledge Base and getting personalized content about products you are interested in, visit the TIBCO Support portal at https://support.tibco.com.
- For creating a Support case, you must have a valid maintenance or support contract with TIBCO. You also need a user name and password to log in to https://support.tibco.com. If you do not have a user name, you can request one by clicking Register on the website.

## How to Join TIBCO Community

TIBCO Community is the official channel for TIBCO customers, partners, and employee subject matter experts to share and access their collective experience. TIBCO Community offers access to Q&A forums, product wikis, and best practices. It also offers access to extensions, adapters, solution accelerators, and tools that extend and enable customers to gain full value from TIBCO products. In addition, users can submit and vote on feature requests from within the TIBCO Ideas Portal. For a free registration, go to:

https://community.tibco.com

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