How Log File Collection Works
When you request to send or collect log files, Studio updates all existing TDV logs and copies all log and configuration files into a temporary folder. Studio runs a set of platform-specific commands to get an overview of the system that is running the TDV Server and saves that information to the tmp folder. See
Saving Log Files to Support.
When collection is complete, the folder is compressed into a zip file, and you have the option to upload it straight to Support or save it locally.
The files that are collected include:
File Location | Description |
<TDV_install_dir>/logs/* | The logs directory in the zip file. |
<TDV_install_dir>/conf/* | The conf directory in the zip file. |
apps/dlm/*/conf/ | The apps directory in the zip file. |
Results of system commands | Put into the tmp directory in the zip file. |