Common Problem | Suggested Remedy |
Connection failure. | Verify that the TDV host has access to the Internet through HTTP (port 443, 80). If a Web browser can be used to reach the data source but TDV cannot, check the Web browser's configuration for Web proxy settings and enter them into the Advanced Properties of the data source. |
Connection OK. | The connection was successful. |
Password expired. | Login to the data source through its Web site and reset your password. If your organization’s password policy forces users to change their passwords every certain number of days, you should enable the Password Never Expires option on your profile. |
The SAP account is not authorized for API access. | Contact SAP or your organization’s SAP administrator for assistance in enabling your organization's account for API access. |
The Siebel account is not authorized for API access. | Contact Siebel or your organization's Siebel administrator to have your organization's account enabled for API access. |
Username and password are invalid or locked out. | Verify that you have provided the correct user name and password by logging into the data source’s Web site itself. Contact your organization's Administrator for assistance. |