User Guide > Working with Data Sources > Testing the Connection to Your Data Source
 
Testing the Connection to Your Data Source
After adding a data source, you can test whether the connection details you supplied are working.
To test the connection
1. Right-click the data source in the resource tree, and select Open.
2. In the editor that opens on the right, select the Configuration tab, and click Test Connection.
The Connection OK message appears if you have a successful connection.
If the connection fails, examine the error message and review the following common remedies.
Common Problem
Suggested Remedy
Connection failure.
Verify that the TDV host has access to the Internet through HTTP (port 443, 80). If a Web browser can be used to reach the data source but TDV cannot, check the Web browser's configuration for Web proxy settings and enter them into the Advanced Properties of the data source.
Connection OK.
The connection was successful.
Password expired.
Login to the data source through its Web site and reset your password. If your organization’s password policy forces users to change their passwords every certain number of days, you should enable the Password Never Expires option on your profile.
The SAP account is not authorized for API access.
Contact SAP or your organization’s SAP administrator for assistance in enabling your organization's account for API access.
The Siebel account is not authorized for API access.
Contact Siebel or your organization's Siebel administrator to have your organization's account enabled for API access.
Username and password are invalid or locked out.
Verify that you have provided the correct user name and password by logging into the data source’s Web site itself. Contact your organization's Administrator for assistance.