Tickets

Retrieve the available Tickets in HubSpot. This table supports both OAuth and APIKey authentications.

Table Specific Information

In HubSpot, a ticket represents a customer request for help or support. The tickets endpoints allow you to manage this data and sync it between HubSpot and other systems.

Select

When selecting tickets, they can be filtered by columns marked below as 'Filterable'. For those columns, the supported server-side operators are =, !=, <, <=, >, >=. Further filtering is available using AND and OR combinations. A maximum of 2 OR operators are supported server-side, with each of these operators supporting up to 2 AND operators inside of them. For example: 

SELECT * FROM Tickets WHERE [Number of times contacted] > 5 AND [Ticket status] < 4
SELECT * FROM Tickets WHERE [Source] = 'EMAIL' OR [Source] = 'PHONE'

In the below server-offloading examples, "{Column}" represents any column you'd like to filter and "{Value}" represents any value you want to filter it on: 

SELECT * FROM Tickets WHERE {Column} = {Value} AND {Column} < {Value} AND {Column} > {Value}
SELECT * FROM Tickets WHERE {Column} != {Value} AND {Column} >= {Value} AND {Column} <= {Value}
SELECT * FROM Tickets WHERE ({Column} = {Value} AND {Column} = {Value}) OR ({Column} != {Value} AND {Column} >= {Value})
SELECT * FROM Tickets WHERE ({Column} != {Value} AND {Column} >= {Value} AND {Column} <= {Value}) OR ({Column} != {Value} AND {Column} >= {Value} AND {Column} <= {Value}) OR ({Column} != {Value} AND {Column} >= {Value} AND {Column} <= {Value})

Insert


INSERT INTO Tickets([Ticket name]) VALUES('ticket')

Update


UPDATE Tickets SET [Ticket name] = 'new ticket' WHERE ID='50962544'

Delete


DELETE FROM Tickets WHERE ID='50962544'

Columns

Name Type ReadOnly References Filterable Description
Id [KEY] Long False True

Unique identifier of the ticket.
Archived Bool True False

Whether the ticket is archived or not.
CreatedAt Datetime False False

When the ticket was created.
UpdatedAt Datetime True False

When the ticket was last updated.
Close_date Datetime False True

The date the ticket was closed
Created_by Double False True

VID of contact that created the ticket
Create_date Datetime False True

The date the ticket was created
First_agent_email_response_date Datetime True True

The date of the first email response from an agent after a ticket was created
Conversations_originating_thread_id Double False True

Thread that this ticket was originally created for
Created_by_user_ID Double True True

The user that created this object. This value is automatically set by HubSpot and may not be modified.
Hubspot_create_date Datetime True True

Internal read-only property representing the date the ticket was created in Hubspot
Custom_inbox_ID Double False True

ID of the custom inbox the ticket is associated with
External_object_ids String False True

Unique ids corresponding to tickets in a system outside of HubSpot
Last_CES_survey_comment String True True

Last CES survey comment that this contact gave for this ticket
Last_CES_survey_rating String True True

Last CES survey rating that this contact gave for this ticket
Last_CES_survey_date Datetime True True

The time that this contact last submitted a CES survey response. This is automatically set by HubSpot.
File_upload String False True

Files attached to a support form by a contact.
Last_email_activity String True True

The type of the last email activity with the contact associated with the ticket.
Last_email_date Datetime True True

The date of the last email activity with the contact associated with the ticket.
Last_activity_date Datetime True True

The last time a note, call, email, meeting, or task was logged for a ticket. This is updated automatically by HubSpot.
Last_contacted_date Datetime True True

The last time a call, conversation, email, or meeting was logged for this ticket. This is set automatically by HubSpot based on user actions.
Last_modified_date Datetime True True

The last time any property on the ticket was modified
Merged_ticket_ids String True True

All ticket ids for this ticket
Next_activity_date Datetime True True

The date of the next upcoming activity for a ticket. This property is set automatically by HubSpot based on user action. This includes logging a future call, email, or meeting using the Log feature, as well as creating a future task or scheduling a future meeting. This is updated automatically by HubSpot.
Number_of_companies Double True True

Number of companies associated with this ticket
Number_of_times_contacted Double True True

The number of times a call, email, or meeting was logged on the ticket
Object_ID Double True True

The unique ID for this ticket. This unique ID is automatically populated by HubSpot and cannot be changed.
Originating_email_engagement_id Double True True

Engagement id of the email originating this ticket
Pipeline String False True

The pipeline that contains this ticket
Ticket_status String False True

The pipeline stage that contains this ticket
Resolution String False True

The action taken to resolve the ticket
Category String False True

Main reason customer reached out for help
Ticket_ID Double True True

The unique ID for this ticket. This unique ID is automatically populated by HubSpot and cannot be changed.
Priority String False True

The level of attention needed on the ticket
Updated_by_user_ID Double True True

The user that last updated this object. This value is automatically set by HubSpot and may not be modified.
Owner_assigned_date Datetime True True

The date an owner was assigned to the ticket
Date_of_last_engagement Datetime True True

The date of the last reply or note
Last_customer_reply_date Datetime True True

The date of the last customer response
NPS_follow_up String False True

Answer to NPS follow up question
NPS_follow_up_question Double False True

Specific version of NPS follow up question that was asked
Conversation_NPS_score String False True

NPS score received after ticket resolution
Reference_to_email_thread String False True

The id of an email thread with ticket conversation
Time_to_close Double True True

The time between when the ticket was created and closed
Time_to_first_agent_email_reply Double True True

The time from the ticket create date to the first agent email reply
Ticket_name String False True

Short summary of ticket
Ticket_description String False True

Description of the ticket
Source String False True

Channel where ticket was originally submitted
Reference_to_sourceSpecific_object String False True

The id of a connected source object
Tags String False True

Tags associated with your tickets
Recent_Sales_Email_Replied_Date Datetime True True

The last time a tracked sales email was replied to for this ticket
Ticket_owner String False True

The user from your team that the ticket is assigned to. You can assign additional users to a ticket record by creating a custom HubSpot user property.
Last_Contacted_Ticket_Note_ Datetime True True

The last timestamp when a call, email or meeting was logged for this ticket
Last_Activity_Date_Ticket_Note_ Datetime True True

The last time a note, call, email, meeting, or task was logged for a ticket. This is set automatically by HubSpot based on user actions in the ticket record.
Next_Activity_Date_Ticket_Note_ Datetime True True

The date of the next upcoming activity for this ticket
Number_of_times_contacted_Ticket_Note_ Double True True

The number of times a call, email or meeting was logged for this ticket
Number_of_Sales_Activities Double True True

Number of sales activities for this ticket
HubSpot_team String True True

The Primary team of the ticket owner for the ticket. This property is set automatically by HubSpot.
All_owner_ids String True True

The value of all owner referencing properties for this object, both default and custom
All_team_ids String True True

The team IDs, including up the team hierarchy, corresponding to all owner referencing properties for this object, both default and custom
All_accessible_team_ids String True True

The team IDs, including up the team hierarchy, corresponding to all owner referencing properties for this object, both default and custom