How Log File Collection Works

When you request to send or collect log files, Studio updates all existing TDV logs and copies all log and configuration files into a temporary folder. Studio runs a set of platform-specific commands to get an overview of the system that is running the TDV Server and saves that information to the tmp folder. See Saving Log Files to Support .

When collection is complete, the folder is compressed into a zip file, and you have the option to upload it straight to Support or save it locally.

The files that are collected include:

File Location	Description
<TDV_install_dir>/logs/*	The logs directory in the zip file.
<TDV_install_dir>/conf/*	The conf directory in the zip file.
apps/dlm/*/conf/	The apps directory in the zip file.
Results of system commands	Put into the tmp directory in the zip file.