Support and Maintenance Policies for TIBCO Products

TIBCO provides support and maintenance for major/minor releases of TDV.

Support Policies for Third-Party Environments

All versions stated of an environment presume the initial release of a Third-party product without any need for patches, service packs or equivalent terms unless stated. Equally, unless stated, we presume that patches or service packs and minor version releases are upward compatible for our products. Whenever a new release of TDV requires deployment of a patch or service pack or is compatible only with a minor version of an environment, TDV will highlight these requirements in release notes and will require customers to install a patch or service pack or minor version to receive support and maintenance on the product.

The following classifications indicate the level of support for the current release.

Classification	Description
Active	All aspects (design/creation and runtime) are supported in Studio and Server.
Desupported Not Supported	Design/creation of platform version is no longer supported, runtime will persist until the next major or minor version. OR: This platform version has not been added to TDV yet.
Deprecated	Runtime removed from TDV. Old data sources will need to be upgraded to platform versions that are supported
Inactive	Design/creation and runtime are allowed in Studio and Server, no active testing or development of new features will be performed to the platform version

Support Policies for Third-Party Application Virtualization Environments

Customers deploying TIBCO’s products in third-party application virtualization environments from VMWare, Xen, and others should first consult the list of native host environments supported by TDV to verify compatibility. Support issues arising from deploying TDV in any Third-party application virtualization environments will be reviewed and resolved only on the native host operating system to remove any incompatibilities that might be introduced by the application virtualization environment itself.