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TIBCO® Enterprise Administrator 2.4.2

# Troubleshooting

Cannot Recover Password Changed by Super User
If the super user changes the admin/admin password and forgets it later, there is no way of recovering the password.
Solution
Delete the <TIBCO_CONFIG_HOME>\tibco\cfgmgmt\tea\data folder. Restart TIBCO Enterprise Administrator with a fresh data folder. The user name and password is now reset to admin/admin.
Warning: Deleting the data folder might result in losing all the agent configurations and LDAP integration.
Problem Accessing Content from The Backed up data Folder
You have backed up the data folder and after a point in time, you want to go back to the backed up data folder.
Solution
You can start TIBCO Enterprise Administrator with the backed up data folder by using the following option: Start TIBCO Enterprise Administrator with the -data parameter and point to the backed up data folder.
TIBCO Enterprise Administrator Server is Unable to Reach The Agent
Given an agent URL, the TIBCO Enterprise Administrator server resolves the URL to a specific IP address. When you run TIBCO Enterprise Administrator on laptops, they tend to switch between networks based on your location. In such cases, the TIBCO Enterprise Administrator server is unable to reach the agent.
Solution
Avoid using hostName of the machine when you construct an instance of TeaAgentServer. Use 0.0.0.0 or localhost if you anticipate agent machine or the TIBCO Enterprise Administrator server machine to switch between networks.
Software Installation Details and TIBCO Processes Not Displayed
When you start the TIBCO Enterprise Administrator as an NT service that is loaded automatically, the Software Installation Details and TIBCO Processes are not displayed in the Machines View. If you start the server as an NT service under SYSTEM user, the Software Installation Details and TIBCO Processes are not displayed.
Solution
Start NT service under a particular user by configuring the NT service with a user name and password. The NT service starts for the specified user and the Software Installation Details and TIBCO Processes are displayed. In this case, the TIBCO Enterprise Administrator service is now tied to a specific user. You can only see the details of the TIBCO software installed for the configured user.

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TIBCO® Enterprise Administrator

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