Appendix: Troubleshooting

This section describes common errors encountered during activation and provides solutions.

Expired or Duplicate License File

Problem: Attempting to upload an expired license file or re-uploading the same license file results in the following error:

Copy 
error: 400 Bad Request - 
{
"key": "License response fails trust criteria",
"message": "License response fails trust criteria"
}

Solution:

  • Expired License: Generate a new license file again. Contact TIBCO support for further assistance.

  • Duplicate License: Verify that you are uploading a valid new license file. Avoid re-uploading previously used or expired license files. If you believe you have the correct file but are still encountering this error, contact TIBCO Support.

error: 400 Bad Request - 
{"key": "Capability response rejected: response time too old",
"message": "Capability response rejected: response time too old"}
Invalid File Format

Problem: Uploading a file that is not a valid .bin license file results in the following error:

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400 Bad Request -
{
"key": "glsErr.parsingBinary",
"message": "Binary message could not be parsed"
}

Solution: Verify that the file you are attempting to upload has the .bin extension and is the correct license file provided by TIBCO. Do not attempt to upload other file types. If you are unsure of the correct file, contact TIBCO Support.

Requests to Server Time Out

Problem: This condition may indicate that the license server has a deleted or corrupted database.

Solution: It is important that you **do not restart the server** without taking additional steps first. Without additional precautions, the restarted server will not have any valid activations, and products that are connected to it will begin shutting down. In contrast, if the server is left running in this mode, products will continue to run for the seven day grace period.

Contact TIBCO Support for guidance if you encounter this problem.

Forgotten Administrator Password

Problem: The administrator has forgotten the password and cannot log in to TIBCO Activation Service CLI.

Solution: Contact TIBCO Support for assistance.