Support Knowledge Base

Before contacting TIBCO Support, we recommend the Customer search our Knowledge Base on https://support.tibco.com to find articles covering topics such as “frequently asked questions'', technical solutions, “how-to” instructions and other helpful material relating to TIBCO products. The Knowledge Base is also where you will find articles that contain important information, which may arise after a TIBCO product has been released and therefore may not be available in the current documentation, release notes or README files shipped with the product. They are also used to announce the availability of hotfixes, the planned retirement of certain products, support policy statements and to publish other product-related notices. The Customer should also check the community forums (https://community.tibco.com/ and https://community.jaspersoft.com/) and product documentation (https://docs.tibco.com) for possible solutions to their issues before reaching out to TIBCO Support for assistance.