TIBCO® Extended Support Program

TIBCO may offer Customers extended Maintenance and support on certain TIBCO product versions. Product versions eligible for Extended Support can be found via the End of Support Information query interface:

https://support.tibco.com/s/end-of-support

Customers may contact TIBCO Renewals (renewals@tibco.com) to request Maintenance for any product version listed offering Extended Support.

The scope and terms of extended Maintenance include:

• The ability to submit cases for eligible product versions.

• TIBCO assistance providing workarounds and available fixes for issues reported; staging of issues by TIBCO will be on the latest version of eligible product(s).

• Maintenance service level initial response and follow-up response times are according to Customers’ existing Maintenance service level.

• Support cases that involve platforms with support limitations will be subject to the Platform Support Policy.

The scope and terms of extended Maintenance exclude:

• Enhancements, updates, service packs, or defect corrections

• Support for new platforms (database versions, operating system versions, TIBCO infrastructure products, etc.)

• Back porting of any fixes (including, but not limited to, bug or security fixes) from later product versions

• Staging of issues that involve platforms, components, or third-party software no longer supported by the vendor.

• Partners participating in the TIBCO Partner Program.

Extended Maintenance is subject to eligibility requirements. Please contact your TIBCO Sales Account Executive or the TIBCO Maintenance Renewal team at renewals@tibco.com or more information.

TIBCO reserves the right, at its discretion, without notice of any kind, to change products and product versions included in any extended Maintenance product version list. Changes to the extended Maintenance product version list will have no impact during any Maintenance term for which TIBCO Extended Support Program Maintenance fees have already been paid.