Version Support Policy

When a TIBCO product is retired, TIBCO will no longer accept cases on any version of that product. Customers are provided advance written notice (up to twelve months) of a product’s retirement. This information is published as a Retirement Notice under the Knowledge Base section of the TIBCO Support Portal (https://support.tibco.com/).

A Customer’s Maintenance agreement with TIBCO contains terms relating to how long TIBCO will provide Maintenance for a product version.

When a version of a TIBCO product is no longer covered by Maintenance, it means that fixes will no longer be generally available for that version. TIBCO Support will continue to accept cases (defined in Creating a Case via support.tibco.com) for that product version up to 3 years from the Generally Available (GA) date and, when feasible, will attempt to provide the Customer with reasonable assistance to troubleshoot and resolve the problem. Engineering will only evaluate reported issues in TIBCO product versions that are still under Maintenance.

For specific product version support information, please refer to the End of Support Information query interface, https://support.tibco.com/s/end-of-support, which is queryable by product and version and includes an option to export query results to PDF. A link to this query interface can be found under About Support on the TIBCO Support Portal (https://support.tibco.com/).

Some release versions of TIBCO products are designated as either Long Term Support (LTS) versions or Mainstream (MS) versions. LTS versions are typically supported for an extended period of time, when compared to MS versions, which occur frequently to accelerate the availability of new features. For more information on these version support policies, please refer to:

• TIBCO Data Virtualization Release Policy - https://docs.tibco.com/pub/tdv/general/LTS/tdv_LTS_releases.htm

• TIBCO Jaspersoft LTS Release Policy - https://docs.tibco.com/pub/jaspersoft/general/LTS/jaspersoft_LTS_releases.html

• TIBCO Spotfire LTS Release Policy - https://docs.tibco.com/pub/spotfire/general/LTS/spotfire_LTS_releases.htm

• TIBCO Streaming LTS Release Policy - https://docs.tibco.com/pub/str/10.6.1/doc/html/welcome/support-policy.html

• TIBCO Product Releases LTS Policy - https://docs.tibco.com/tibco-lts-releases

When a Customer:

• encounters a known defect, which is already corrected in the most current or a supported version of the Licensor Software, the Customer will need to upgrade to the most current or supported version of the Licensor Software to obtain the fix; or

• discovers an unknown defect, engineering will make the fix in the most current version of the Licensor Software and the Customer will need to upgrade to that version to obtain the fix.

Additionally, with typically 12 months prior notice, TIBCO may announce the end of support (i.e. stop accepting problem reports) on significantly older versions by publishing a Retirement Notice on the TIBCO Support Portal (https://support.tibco.com/). Even in such a situation, access to the knowledge base of the older versions is always available to a Customer currently under Maintenance. A Customer may submit a case via the TIBCO Support Portal to request a product version be included under the TIBCO Extended Support Program.