Working With Application Log Files

In this section:

The Application Log Files page displays links to all log files generated from application utilities, as shown in the following image.

The Application Log Files page displays links to all log files generated from application utilities. Using this page, you can review application log files, and the records they contain, when you need to analyze errors or production issues that occurred when running an application utility. By making it easy to find and review application log information, the Application Log Files page saves you time when troubleshooting the operation of a standalone utility, such as a change management import or export. This page supports your efforts to quickly resolve any issues you may encounter, and provides you with a way to share records of utility operations with the Customer Service team.

The main grid lists application log files by name. Typically, the Log Name entry contains the name of the application utility that generated the log and the date and time at which the utility that created the log was run.

For example, the cm_import_bip_page_templates_v03_2018-06-06_23-50-51.log file captures events from the change management import of the BIP Page templates CM package that took place on June 6, 2018. However, the value assigned to a Log Name entry depends upon the data and format selected by the utility that creates it, and the information and format of individual log names may vary as a result.

The Log Size entry identifies the size, in kilobytes, of the log file, and the Log Date identifies the date and time the application log file was created in YYYY-MM-DD HH:MM:SS format.

Logs that appear on this page are generated by utilities that appear in the system folder:

drive:\ibi\WebFOCUS82\utilities

These utilities accomplish such tasks as change management imports or database updates. A standard set of these utilities is loaded into this folder during product installation. However, logs created by other utilities that are added to this folder after installation can also appear on the Application Log Files page.

The application logs themselves are stored in the system folder:

drive:\ibi\WebFOCUS82\application_log

The number of days to retain an application log file is defined in the Days Until Logs Are Deleted (IBI_LOG_RETAIN_DAYS) setting, which is located on the Application Directories page of the Administration Console Configuration tab.

Working With Application Log Pages

Application log pages list detailed records of system events that occurred during the execution of an application utility. Events are listed in the order of the time of their occurrence, from the earliest event to the final event. You can use the application log page to review and search for records of specific events.

To open an application log page for review, click a link from the Log Name column on the Application Log Files page. Your selected application log file page opens in a separate window.

The name of the log file appears at the top of the page. The Bottom link takes you directly to the last entry in the file. This link is useful when you must review a file with a large number of entries, and you want to move directly to the most recent event at the end of the log. Similarly, the Top link appears below the last log entry. It returns you to the first and earliest entry in the log file.

The list of individual events begins after the Bottom link. Typically, individual entries start with the date and time, in hours, minutes, seconds, and milliseconds, that an event took place. A code name identifying the category of event and the specific event itself follows the date and time. A full description of the event comes next. This description includes any messages generated by the system in response to the event. Some utilities, especially those from third parties or those added after the installation, may not generate entries that follow this pattern.

When your review is complete, close the application log page window. You can use the Save or Print command in your browser to save or print a copy of the application log page.