navigateCase

The navigateCase operation allows you to perform searches on case data that have been associated using linkCase.

See also: linkCase

For example, in an insurance company, you may want to link a customer’s case reference number with their claims. You can then use navigateCase to search for claims belonging to that particular customer. You can use navigateCaseByCriteria to perform more sophisticated search queries. You could search for all claims for the customer where the quantity was greater than 100, for example.

  • The request identifies the case reference of the source case data (in this example, customer) and the name of the association that was specified when the association was created using linkCase.
  • The response returns the case references of the case data that matches the search.
Required System Action
readGlobalData
API Descriptions