Opening Work Items

A work item represents a task in a business service. Typically, a work item has an electronic form associated with it that must be opened and filled out (some forms may only display information and will not have fields to fill out). You can then save the work item in your work item list so that it can be opened again and completed at a later time. When the form is completed, the work item is submitted so that the business service can progress, possibly resulting in another work item that represents the next task in the process. Opening a work item causes the form associated with that work item to be displayed.

You can open work items by selecting one or more work items from a work item list.

Procedure

  1. Press Tab to the work item in the work item list that you want to open. You can press Shift and use the Up and Down arrows to select more than one work item.
  2. Press Enter or Shift, then Tab to move the focus to the Action toolbar.
  3. Move to Open (The icon is an open black folder) and press Enter.
    The forms associated with the work items are displayed. See Filling in a Work Item Form.
  4. Once you have finished working on the forms, press Enter to move to the action toolbar. Use the arrow keys to move to the Open Next Available icon (The icon is a folder with a white arrow in the bottom right hand corner, pointing right) in Work Views. This causes the next available work item to be opened in the work item list, where available means a work item that is not locked or suspended. If there is no work item currently selected, the first available work item in the list is opened. If you select The icon is an open folder with a white arrow in the bottom left hand corner pointing right, and there are no available work items, a There are currently no available work items to open for resource message is displayed.
    Opening a work item causes OPENED to be shown in the State column. The work item is allocated to the user who opened it and is removed from the work item lists of other users to whom the work item had been offered.
    Note: If you open a work item and receive a The selected work item contains a custom form that cannot be displayed in Openspace, it means that the work item has been configured to use a user-defined form. User-defined forms cannot be displayed in Openspace. If you want to use user-defined forms, you must provide your own form identifier and render your own forms.