Allocating Work Items

A work item can be allocated to a specific user. This means that the work item is supposed to be worked on by that specific user — the work item appears only in that user’s Inbox, with a state of Allocated.

A work item can be allocated to a specific user by the system when the work item is created (for more information, see Why Are Work Items Sent to Your Work Item List).

There are also functions available from the work item list that allow you to allocate a work item to yourself or to another user.

You can also change a work item that is allocated to you back to an Offered state, so that other users can work on it.

These functions are described in the following subsections.