Configuring the Business Process

1. Open the business process.
2. Relabel it as Service Consumer Process.
3. In Process Explorer, right-click on Participants and select New > Participant.
4. Call the participant Customer Services Rep and set the Type to External Reference.
   
5. Click the Browse button next to the Reference field. In the Select Type browser, click on Customer Service Representative (Life) and click OK.
6. Because this is a Position defined in the EasyAsExtendedOM organization model, you are prompted to add that project as a reference.
   
7. Click Yes, and click Finish to finish defining this participant.
8. Select the existing task in the process.
9. Change its Activity Type to User Task, and change its label to Display Result.
10. Click the Browse button by the Participants field and select the new Customer Service Rep as the participant for this task.

Copyright © Cloud Software Group, Inc. All rights reserved.