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User Interface Integration

TIBCO Fulfillment Order Management (FOM) and TIBCO Fulfillment Catalog (FC) interact with each other to provide complete fulfillment solution. TIBCO Fulfillment Provisioning (FP), another optional component, has been added to enhance the overall fulfillment capability.

The interaction among the three components is fully configurable through the user interface to maintain their anonymity and to ensure that they can work independently.

Figure 8. Component Integration

FP configuration is done through the editable files including the script files, such as data mappers, cartridge configuration files, and routing services. The catalog configuration allows to define all the product catalog related concepts, service catalog related concepts and both depending on what catalog components are deployed. Service catalog determines services and orders associated with a rendering process.

The BPMN is used for process modeling to provide a single and standard process modeling interface for both TIBCO Fulfillment Order Management and TIBCO Fulfillment Provisioning.

The following diagram shows the different integration components:

Figure 9. UI Integration

 

FC and FP Integration

FC and FP component integration helps synchronize FP Service Orders data into FC with a defined ownership. For details, see TIBCO Fulfillment Order Management User's Guide.

 

FOM and FP Integration

FP deployment and configuration with FOM adds another distinct feature to the FOM fulfillment capability. The fulfillment request generated by Orchestrator are routed to FP or a user defined process components. The routing is automated by using the owner information. Based on the owner name, a fulfillment request is sent to a particular component. For example, a fulfillment request is sent to the FP component for all the orders with the owner 'FP'.

Figure 10. FC-FP-FOM Integration

The user interface invokes the following TIBCO Fulfillment Provisioning features:

•	Service Order Tracking

•	Service Catalog Editor

•	Interface Management

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