Suspending an Alert

If an alert might interrupt another monitoring task, you can temporarily suspend it.

For example, if a condition such as a process failure is generating a high-level alert with a warning bell and the problem is being worked on, you can suspend the alert until the problem is resolved. Suspension details are added to the properties of the message. These details are visible to you, other Hawk Console users, and Console API applications.

Suspending an alert message affects only the action of the generated alert. If the condition that generates the alert message also generates another type of action, such as attempting to restart the process, that action is unaffected.

Procedure

1.

In the Hawk Console, open the Hawk Agent page for which you want to suspend an alert. For steps, see Viewing the Agent Details.

2.

In the Agent page, select the Alerts tab.

All the alerts for the Hawk agent are listed in the tab. For details, see Alerts Tab.

3.

In the Alerts tab, click the Suspend icon for the alert that you want to suspend.

4.

In the Suspend Alert window, enter the Time (in minutes) for which you want to suspend the alert.

5.

Specify a valid reason for suspending the alert in the Reason field and click Suspend.

On successful suspension, the successful message is displayed.

Result

All the alerts with the specified AlertID are suspended. The Cleared column value is changed to Cleared. Also, for all the suspended alerts the Purge icon becomes active.

What to do Next

You can purge the suspended alerts from the alerts list. For details, see Purging Suspended Alerts.