Downloading Logs

Logs are helpful in solving technical issues, and you can use them for troubleshooting. To view the logs, you must first download them from the log directory of the ibi MDM server.

Before you beginEnsure that you have allocated sufficient space for the log directory (usually 1 GB). Also, see Introduction to the Tools.
    Procedure
  1. Navigate to Tools > Log Download.
  2. Select the node from the Node list.
  3. Select the check box next to the log file name and click Download to download the logs.
    Downloads the log file with its name and extension.
  4. Optional: Click Download All to download all log files.
  5. In the Save As dialog box, select the location where you want to download the log file and click Save.
    The log file is saved to the selected location. The log file is nodename_log.zip.
  6. Extract the contents of the ZIP file.
    The ZIP folder contains the logs of the selected node of the ibi MDM server.