Users cannot log in
Two conditions can cause users to not be able to log into Spotfire Server. The causes and resolutions for these problems are described in this topic.
In both conditions, users are not able to log in to Spotfire Analyst or Spotfire Business Author. Administrators can fail to log into the Spotfire Server administration interface. Both of these conditions result in LDAP errors being generated. You can find the error codes in the server logs.
| LDAP error codes | Cause | Resolutions |
|---|---|---|
| javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 52e, vece ] | This LDAP error code indicates that the log in credentials used for LDAP binding are invalid. This can happen if the password of the LDAP Service Account is expired. | Modify the LDAP configuration with the updated credentials. |
| javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C0903A9, comment: AcceptSecurityContext error, data 533, v1db1 ] | This LDAP error code indicates that the Service Account that is used for LDAP binding can be locked out or disabled. | Enable the Service Account and then try again. |