Creating thread dumps can be useful. For example, you can use a
thread dump to examine problems with servers that appear to be unresponsive, or
to investigate why the server is taking an unusual amount of time to respond.
About this task
To help
troubleshoot such cases,
Spotfire
Support can examine a dump of thread activity to help determine what is
happening. When the
Spotfire Server
is running as a Windows service, it can be complicated to create this thread
dump. This topic describes a simple way to create a thread dump.
Before you begin
You must
have administrative credentials for Spotfire Server.
Procedure
-
Log in to the
Spotfire Server web administration pages and click
Monitoring & Diagnostics.
-
On the
Overview page, locate the
Spotfire Server
for which to download the thread dump.
-
Click the menu button at the end of the server's row and select
Download thread dump.
The thread dump is written to a text file and downloaded to
the computer.
-
In the server file system where the
Spotfire Server
is installed, browse to the directory where the text file was written.
The text file name follows the convention
threadDump-<guid>.txt.
Results
You can open the text
file and review the results, and you can share the thread dump with
Spotfire
Support.